1. Returns
- We accept returns only for defective or damaged products.
- Products must be returned in their original condition and packaging.
- Returns must be requested within 7 days of delivery.
2. How to Request a Return
- Contact our support team with your order details and the reason for the return.
- Our team will provide instructions on how to return the item.
3. Refunds
- Refunds are processed after we receive and inspect the returned product.
- Since we operate on cash on delivery, refunds are issued in the form of a replacement product or store credit equivalent. (If you want, we can simplify this to replacements only.)
4. Non-Returnable Items
- Products that are not defective or damaged cannot be returned.
- Items used, altered, or damaged after delivery are not eligible for return.
5. Shipping for Returns
- Customers are responsible for return shipping unless the product is defective or damaged.
- We recommend using a trackable shipping method to ensure the product reaches us safely.
6. Processing Time
- Once the returned item is received, inspection and refund/replacement processing usually takes 3–5 business days.
7. Contact Us
For any questions about returns or refunds, please reach out to our support team at [email protected].